DOs
Create exercises that advances the user through a progression of steps
Provide positive or constructive feedback responses to the user as they progress
Communicate the time horizon of the expected outcome (short or long term)
Communicate whether the consequences are negative or positive
Communicate the type of consequence (e.g., negative financial impact)
Use people for vicarious experience models that are similar and relatable
Provide experience models that show barriers being surmounted
DON’Ts
Avoid using a training format that the user is unfamiliar with
Do not exaggerate the potential negative outcome
Do not obscure the element of self efficacy in reaching positive results or avoiding negative outcomes
Use experience models showing no barriers; later encounters with barriers not previously shown may undermine self-efficacy